Questions / Answers about mattress
You’ve just acquired a Naturalex mattress and you want to know how to get the best use of it ? Here are a couple Questions / Answers that could help you.
All the products made by Naturalex are manufactured in the European Union under strict specifications established by our Research & Development department and AIDIMA, furniture technological institute.
The mattresses are compressed, vacuum sealed, and neatly rolled in a box for different reasons: it saves space for storing and for transport and it is protected by a plastic film. This won’t affect its quality, this technic is used for high quality memory foam.
Your mattress will be ready for snoozing immediately after you take it out of the box. Please note that it might take up to 24 hours to expand fully.
Our mattresses are packed at the end of our product line, memory foam can have a plastic-like smell that disappears when you unwrap it from the box within a couple of hours.
We recommend slatted bed bases. The firmer, the better: to avoid any alteration of the mattress.
The Naturalex tag is located on the winter side of the mattress. The summer side features a thin 3D mesh fabric.
The 7 zones are symmetric. You can rotate the mattress for top to bottom and still enjoy it !
Memory foam can accumulate heat, that’s why it is more common to use it on the winter side of the mattress. If you really want to enjoy memory foam on both sides, we recommend the Aura mattress.
Naturalex’s mattresses are covered by a 10-year limited warranty. It involves manufacturing defect only. Inadequate use and bad maintenance of the product won’t be considered. For any complaint, please contact the customer service to know more about the return policy.